Patient Rights & Responsibilities

Your Rights & Responsibilities as a Patient

At YES Surgery Centre, we believe every patient deserves to be treated with respect, care, and transparency. This page outlines what you can expect from us and what we ask from you in return, to ensure a safe, respectful, and healing environment.

Your Rights:

As a patient you are entitled to
- Receive high-quality, respectful, and non-discriminatory care.
- Be informed about your health and participate in decisions.
- Know who is providing your care.
- Receive clear explanations about treatments and medications.
- Request or refuse treatment as allowed by law.
- Appoint someone to speak on your behalf if needed.
- Access your medical records and receive copies upon request.
- Have your pain assessed and managed promptly.
- Access a translator or interpreter when available.
- Request a change in provider if appropriate.
- Wear personal or religious items unless they interfere with care.
- Receive an estimate of charges and understand billing policies.
- Report concerns or complaints without fear.

Your Responsibilities

As a patient, we ask that you:
- Provide accurate health and medical history.
- Ask questions if you don’t understand your care plan.
- Follow care instructions and treatment plans.
- Arrive on time and notify us if you must cancel.
- Respect staff, other patients, and facility policies.
- Report changes in your condition or safety concerns.
- Arrange for someone to accompany you home after surgery.
- Be involved in your pain management and recovery process.

We’re Here to Listen:

If you have any questions, feedback, or concerns about your care, please don’t hesitate to contact us:

YES Surgery Centre
#300 – 8837 201st Street
Langley, BC V2Y 0C8
Phone: 604-888-9395

You can also contact our accrediting body:
College of Physicians and Surgeons of British Columbia
#300 – 669 Howe Street
Vancouver, BC V6C 0B4
Phone: 604-733-7758